Privacy Policy

1. Introduction

Mologa River Lodge (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking.

This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Postal address
• Booking and payment information (processed securely via NightsBridge)
• Communication preferences
• Website usage data (cookies and analytics)

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Communicate with you about your reservation
• Respond to your enquiries and requests
• Send promotional offers (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• NightsBridge (our booking platform) for reservation processing
• Payment processors for secure transaction handling
• Service providers who assist in operating our website
• Law enforcement, if required by law

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. We use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements (with consent)

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a period of 5 years for legal and accounting purposes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: bookings@mologariverlodge.com
• Phone: +27 76 886 1867
• Address: Rust de Winter Dam, Limpopo Province, South Africa